Privacy Policy

Effective Date: 1-9-2025•Brand: The Scent Gallery by Elliea

Overview

At The Scent Gallery by Elliea, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, social media platforms, WhatsApp, or in-store.

1. Information We Collect

  • Personal Identification: Name, phone number, email address, delivery address, billing details.
  • Order Information: Product purchases, payment methods, shipping details.
  • Online Data: IP address, browser type, device information, cookies (if you visit our website).
  • Communication Records: Messages, inquiries, or feedback via WhatsApp, email, or social media.
  • Marketing Preferences: Subscriptions to newsletters, promotions, or offers.

2. How We Use Your Information

  • Process and deliver orders.
  • Communicate with you about orders and support.
  • Send updates about products and promotions (with consent).
  • Improve our products, services, and website experience.
  • Detect and prevent fraud or illegal activity.
  • Meet legal and regulatory obligations.

3. How We Share Your Information

We do not sell or rent customer information. We may share data with third parties in limited cases, such as:

  • Service providers (payments, delivery, IT).
  • Legal authorities, when required by law.
  • Marketing partners (email/SMS platforms) to send offers.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your data. However, no internet transmission is 100% secure — please consider that when sharing sensitive information.

5. Your Privacy Rights

You have the right to access, correct, or delete the personal data we hold about you, and to opt out of marketing communications. To exercise these rights, contact us using the details in the Contact section below.

6. Cookies & Tracking

We may use cookies and similar technologies to improve performance, remember preferences, and analyze traffic. You can disable cookies in your browser, but some features may not work as intended.

7. Data Retention

We retain personal data only as long as necessary to fulfill purposes described in this policy or as required by law.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children; if we learn we have, we will delete it promptly.

9. Contact Us

If you have questions or requests regarding this policy, reach out to us:

10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will be available on our website and social channels.

© 2025 The Scent Gallery by Elliea. All rights reserved.